Not long ago at work I noticed something that wasn’t right on the rota so I spoke to our former rota lady about it. She agreed with me, there was a problem but she herself couldn’t do anything about it and I would have to contact the new ‘National Roster Team.’

“Drop them an e-mail.” She said, then added with a giggle. “Tell them you’re not happy!”

Now, at first I don’t think I quite understood that but the other day I had an e-mail from a colleague which was in reply to some procedural point I had raised. The e-mail said something like I’ll sort that out straight away because I wouldn’t want you to be ‘not happy!’

Now, we don’t always notice that something we say habitually has become a sort of personal catchphrase and I’m sure I don’t say ‘not happy’ that much but clearly some…