National (Customer) Service!

Steve HigginsBad manners, foul language and general bad behaviour are some of the criticisms pointed at the youth of today. Some people blame poor schooling, some blame bad parenting as the source of the problem. Of course the thing is what to do about it?

The first thing my dad would say, and perhaps many others of his generation too, would be ‘bring back National Service!’ Ok but I say let’s go one better: Let’s have National Customer Service! Yes, the youth of today should have to commit to a minimum of two years customer service before they embark on life. Two years given to the mother nation in the name of customer service. That would do the job!

THE SCENE: MANCHESTER BUSES CUSTOMER ENQUIRY OFFICE ON A QUIET SATURDAY MORNING.
THE TIME 08:12 HRS.
IN LEVENSHULME THE 190 SERVICE INTO MANCHESTER ALBERT SQUARE HAS PASSED THE MIDWAY PUB FOUR MINUTES EARLY.
AN IRATE WOULD BE PASSENGER HAS IMMEDIATELY CALLED THE ENQUIRY OFFICE.

OPERATOR 1
Morning ,bus enquiries.
IRATE CUSTOMER
Where’s my f***ing bus!
OPERATOR 1
Sorry, I am not paid enough money to listen to that sort of language!
OPERATOR 1 CANCELS THE CALL.

OPERATOR 2
Morning, bus enquiries.
IRATE CUSTOMER
Where’s my f***ing bus you bast***s!
OPERATOR 2 CANCELS THE CALL.

OPERATOR 3
Morning, bus enquiries.
IRATE CUSTOMER
You lousy bas****s! Where’s my f***ing bus?
OPERATOR 3 CANCELS THE CALL

Eventually the call reaches operator 8. Now operator 8 is my friend Jiffrey. That’s right, we tend to call him Jiffrey, rather than Geoffrey, his actual name.  He used to be known rather humourously, we thought, as ‘Jiff Lemon’, as he is a bit of a, well, a lemon. Having said that the way he dealt with our irate customer should qualify him to be an instructor in the new National Customer Service.

JIFFREY
Morning, bus enquiries.
IRATE CUSTOMER.
Your fu**ing company and your drivers are a shower of bas**ds!
JIFFREY
I see, how can I help though?
IRATE CUSTOMER
Your fu**ing bus has gone past 4 minutes early! I’m going to be late for f***ing work!
JIFFREY.
Dear me. Shall I call the local zoo and tell them the monkey cage is going to be short this morning?
IRATE CUSTOMER
What?
JIFFREY
Don’t mind me, just my little joke. Sorry about the bus this morning. I’ll send a report to the inspector straight away.
IRATE CUSTOMER
And another thing. One of your people just called me a bastard! Tell him he’s a cheeky c**t!
JIFFREY
I’ll pass that message on straight away.
IRATE CUSTOMER
So what can I do now?
JIFFREY
Well there’s another bus at 08:38. That’ll take you to Albert Square or if you want Piccadilly there’s a 192 every six minutes.
IRATE CUSTOMER
OK I’ll have to wait for that one then but I’m not f***ing happy about that. I’m going to be late.
JIFFREY.
Well, sorry about that. Anyway, It’s been a pleasure and a privilege speaking with you. Have a nice day.
IRATE CUSTOMER.
(Lost for words.) OK.

Jiffrey was, as you can see, a master of customer service. He had skills that are so lacking in today’s society but a National Customer Service would remedy that issue. The benefits are enormous:

1: No more foreign call centres.
2: Foreign people from eastern Europe could be sent to the centre too, vastly improving their English language skills.
(Not long ago I went for a pint in Manchester with my brother. The lady behind the bar was a Polish lady. I greeted her with ‘Hi. Can we have two pints of lager please love.’
She replied with ‘Vot did you say?’
I repeated, ‘Two pints of lager!’
She looked at me as if I had used similar language to the irate man in the text above, went into a back room and returned with the landlord . He said ‘yes?’
I replied, ‘two pints of lager please mate’
He looked at the girl and said ‘two pints of lager.’
She looked again at him questioningly and he pointed to the lager pumps and gave her two fingers. I assume for the number of pints.
Eventually we were served but then another man came in and said, ‘pint o’ bitter love please!’
She answered with, ‘vot did you say?’)
3: Improved manners and behaviour in young people.
4: Vastly improved people skills nationally.
5: Unemployment figures vastly improved.

Lobby your MP today for National Customer Service!


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2 responses to “National (Customer) Service!

  1. Pingback: My 10 Best Posts of 2016 | Letters from an unknown author!

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