My current job is a safety critical one. I work in an emergency control room and many of the decisions me and my colleagues take have highly serious implications. In can be stressful work and sometimes I look back to a much easier control room job I had years ago. I once worked in the GM Buses Control room in Manchester. Back then in the mid nineties the buses in Manchester had radio communication so the driver could advise control of late running or breakdowns, and even call for help in an emergency. I worked in a team in the enquiry section and we took queries from the bus travelling public of Greater Manchester. In a lot of ways it was a good job, lots of fun, good workmates and plenty of practical joking. Everyone had a nickname and one fellow I worked with, Paul, was known as ‘Mister Nasty’. He was the guy to deal with abusive callers and when a caller turned unpleasant we would put him on hold with a cheery ‘hold the line please!’ and shout across to Paul who would take the call and give back as much abuse as the caller would be giving.
One day ‘Nasty’ realised he had perhaps overstepped the line and the caller demanded to speak with his manager. The call was sent through to the duty Inspector who on that particular day was a nice guy called Alan who had the nickname ‘Leave it wi’ me’. Paul ran from his desk in the enquiry section, through the control room to where Alan sat on a raised dais where he could survey the whole room. Paul wanted to get his version of events in first and knew that with our antiquated telephone system the call would take its time to ping across the room. However, just as he reached the Inspectors desk the phone rang and Alan stopped Paul in mid sentence. ‘Just a minute Paul, I’d better take this call.’
Alan took the call, listened for a moment and said ‘Someone in enquiries called you a bastard? Leave it with me!’ and put the phone down. He turned to Paul and asked him to carry on. Paul thought for a moment then said, ‘Actually Alan, it doesn’t matter . .’ and went back to his desk.
Another staff member had the nickname ‘Norm’ which I think was based on a character from the TV comedy ‘Cheers’ but anyway, Norm had a particular dislike of the identity badge we had to wear in the control room. When it was time for a break, Norm would pull off his badge, slap it down on his desk and go off to the canteen. One day, some of the guys decided to cut out a shapely pair of breasts from that day’s newspaper page three model and insert the picture into Norm’s badge. I personally could not stop laughing and everyone was calling me to shut up and be quiet but I couldn’t help it. Thirty minutes later Norm returned, sat down at his desk, put on his headset, switched on his phone and clipped on his badge. I must have looked ready to burst and after stifling my laughter for about five minutes Norm looked over at me and asked what was wrong. He eventually found the offending picture and removed it convinced that I was the offending culprit.
Yes, that wasn’t the best job I have ever had but we did have some fun with fake calls and wind ups. We used to get calls from the Police and they would ask our radio staff to broadcast radio messages to our drivers. ‘Please be on the look out for a red Ford Fiesta registration number . .’ and so on. One day Norm called our radio man, an old chap called ‘Stoddy’ and pretending to be the Police asked him to put out information about a stolen Ford Camper van with a registration number of . . and gave out the registration of Stoddys beloved camper van. Stoddy had a near hysterical reaction and rushed out to the car park where of course his camper van was still parked. When he returned fuming to the control room we were still laughing.
Finally, I must tell you about Mr Scrimingeour who was one of the top bosses at GM buses and in charge of our fraud team. His rather unwieldy name was pronounced SKRIM- IN- JUR- and many calls came through the switchboard asking for him as anyone caught fiddling their bus fare received a letter demanding a five pound fine which was signed by him. We had a list on the wall of the many mispronunciations of his name but the best, the very best came in a call taken by our very own Mr Nasty.
A caller had asked to speak to a Mr Scaremonger!
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