When Good Service Makes Your Meal.

I do love my food as anyone will tell you. And I do love dining out. The food is important of course but just as important is the service and I do hate bad service. Not so long ago Liz and I were in a local pub and I noticed that on the next table there were a couple finishing off their meals. One meal was half eaten; the other looked to be almost untouched. What was wrong with it I wanted to say? Had any staff member been over to ask if it was OK? If so, what did the two diners say? I think we, the English, tend not to like to complain. I’ve had poor meals and eaten more of it than I wanted just because I didn’t want to leave a half full plate. Even so, the meal I mentioned above was hardly touched. Why hadn’t the staff done something? Most pubs these days have someone who comes round and asks ’is everything ok with your meal?’ The thing is, a lot of those people are not prepared or trained when the answer is ‘well it wasn’t very warm’ or ‘the steak was overdone’ or ‘the chips are cold.’ In Wetherspoons not long ago we were asked just that question, was our meal OK? Liz replied that her steak was cold and the waiter just said ‘sorry’ and went away. Was he doing something about the food? Evidently not as he never returned! Why ask about the state of the food if you are not prepared to do something about it? These days I just won’t stand for bad food or service. Complain! We British should complain more. We owe it to the subsequent customers to complain so that the pub or bar or restaurant will get it right.

One little bit of advice I will give is if that if you want a decent meal and decent service, go for a restaurant rather than a pub. No matter what anyone may tell you, a pub is all about drinks, and food is just secondary. A restaurant on the other hand is all about food and it seems to me that staff in a restaurant know more about service than staff in a pub who are used to standing behind a bar. OK, there’s the cost factor, but when you add it up I believe a restaurant is better value in the long run.

Anyway, enough about bad food; I’d much rather talk about good food. One of my favourite meals ever was at a restaurant in France. I can’t tell you the name of it but it is on a winding road coming out of Calais and heading towards St Omer. My starter was celery soup and Liz had the pate; simple French country food. A pichet of red wine and jug of water appeared. An empty bowl and spoon came and sadly I looked down at the rather small bowl that had arrived. The pate came with a huge basket of fresh French bread and a healthy portion of home-made pate with side salad. The waiter soon arrived with a large tureen of soup with a ladle and as I waited for him to dish me out a small portion, he just put the tureen on the table and left. Needless to say, Liz and I had several bowls of that wonderful soup each. It was lovely and the pate was tasty and just perfect with a small salad and French bread.

My next course was a ham and cheese omelette, the lightest, fluffiest omelette. Delicieux! Even the fish that Liz had was nice and I am not a fish lover. Pity I was driving that day as I could have sat there and consumed another pichet of wine as we enjoyed our cheese board.

Just to finish with I’d like to say a few words about my favourite restaurant. It’s the Ego restaurant in Lytham. The food is always good; I’d say it alternates between good and very good and on the rare occasion it isn’t that good, maybe the steak is overcooked or the salad comes with a dressing that we didn’t want, there are no arguments. It’s not like some places where we hear the excuses, sorry, we didn’t get a delivery of that today or the oven’s not working properly or the chef’s not feeling well or something. The staff just whisk the meal away and come back with a new one or with the missing item replaced. The staff in Ego are really exceptional and as we’ve been going there for a while we’ve got to know the staff and they’ve got to know us. They know without us saying that we don’t care for the anchovies on the Spanish sharing board and they always replace them with something we prefer, like the chorizo in red wine and garlic. I have to say hats off to Jay, Tony, Paul, John, Christian, Natasha, Camilla and Sandra, not forgetting the chefs, Ben, who makes a superb Spanish sharing board and Adam who rustles up our main courses; they certainly know how to look after us and as long as they do, we’ll keep coming back for more!

 

One response to “When Good Service Makes Your Meal.

  1. I’m sure you can leave the complaining to Liz! 😉
    Hopefully, you’ll be able to make it to Alsace and we can take you to some nice traditional restaurant with good service.
    All the best in your writting Steve!

    Liked by 1 person

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